NGO JOBS IN UGANDA: Consultant Supply Chain (Customer Service) – World Food Programme (WFP)

Job Title: Consultant Supply Chain (Customer Service)
Organization: World Food Programme
Duty Station: Uganda
Application Deadline: 16th June 2026 – 11:59 PM (EAT)

About the Organization

World Food Programme is the world’s largest humanitarian organization, providing life-saving assistance in emergencies and helping communities build resilience and sustainable futures. WFP was awarded the 2020 Nobel Peace Prize for its efforts to combat hunger and promote peace.

Job Summary

Under the supervision of the Global Fleet Operations Manager and in alignment with the Global Fleet Service Provision Lead in Dubai, the Consultant Supply Chain (Customer Service) will support customer engagement, fleet service delivery, stakeholder management, and continuous improvement initiatives across WFP’s Global Fleet operations.

This role is ideal for professionals with experience in supply chain management, logistics, fleet operations, customer service, or stakeholder engagement within international organizations or humanitarian settings.

Key Responsibilities

Customer Service & Stakeholder Engagement

• Ensure efficient delivery of Global Fleet services to country offices across the region.
• Serve as the primary contact point between clients and the Global Fleet team.
• Maintain strong relationships with Country Offices, Regional Bureaus, and external partners.
• Support customer onboarding, training, and feedback initiatives.
• Promote transparency, responsiveness, and service excellence.

Business Development & Partnerships

• Develop new customer relationships within WFP and with external partners.
• Identify partnership opportunities and promote fleet service offerings.
• Support the design and development of new customer-focused services.

Operational Coordination

• Collaborate with technical and operational teams to improve service delivery.
• Streamline workflows and strengthen coordination mechanisms.
• Support customer engagement strategies and performance monitoring.

Systems & Digitalization

• Ensure accuracy and usability of the Global Fleet Portal.
• Promote effective data management and system functionality.
• Support digital transformation initiatives aimed at improving customer service.

Reporting & Change Management

• Contribute to reporting, visibility, and knowledge-sharing initiatives.
• Support communication and change management efforts.
• Promote a client-centric culture within fleet operations.
• Perform any other duties as assigned.

Qualifications & Experience

Education

• Advanced University Degree (Master’s Degree or equivalent) in:
  • Logistics
  • Supply Chain Management
  • International Relations
  • Or a related field

Experience

• Minimum of four (4) years of progressively responsible experience in:
  • Fleet management
  • Workshop management
  • Logistics
  • Procurement
  • Supply chain management
  • Related operational fields

Added Advantages:

• Customer service or stakeholder engagement experience.
• Business development experience.
• Humanitarian or emergency response experience.
• Field experience managing fleets and workshops in complex environments.

Required Skills

1. Strong understanding of fleet and transport operations.
2. Knowledge of procurement and transport contracting procedures.
3. Experience with fleet management systems and tracking tools.
4. Proficiency in Microsoft Office, especially Excel.
5. Knowledge of SAP is an advantage.
6. Excellent analytical, communication, and interpersonal skills.
7. Ability to work independently and within multicultural teams.
8. Knowledge of vehicle maintenance and mechanical operations is an added advantage.

Why Join WFP?

• Work for a globally recognized humanitarian organization.
• Access professional development, mentorship, and international career opportunities.
• Join a diverse and inclusive workforce.
• Contribute to life-saving humanitarian operations across the world.

How to Apply

Interested and qualified candidates should submit their applications through the official recruitment portal of World Food Programme before 16th June 2026 at 11:59 PM (EAT).

Note: WFP is an equal opportunity employer and encourages applications from qualified candidates regardless of gender, disability, religion, ethnicity, or background. Only shortlisted candidates will be contacted.